- How well does your telecom system suit your requirements?
- What reliability does it have?
- Does it inhibit rather than enhance your business?
- Do you handle every problem as an isolated instance or do you track issues to develop rectifiable patterns?
Many organizations handle their telecom performance as a series of isolated instances for their provider to manage and fix. As a result of this, the focus is on the transaction level rather than the impact on business of system issues. Patterns of problems are not identified and consequently long term issues are not addressed and are only resolved, if they are resolved, as a result of a short term fix.
Performance Management is a two pronged process. Each circuit, whether it be voice or data has to be defined in terms of its required parameters to support the business. Then, these parameters have to be operationally quantified and measured with the results tracked, over time to define a service profile.
Additionally, the requirements have to be negotiated into the provider service contracts. Then, the internal results have to be compared to the provider results. Substandard results and discrepant results have to be resolved with the provider. In this way, performance can be raised or, a case may be made to change providers.
OSSTelco has experience in the establishment and operation of Performance Management operations that have resulted in improved telecom performance. Improved performance can be most frequently defined as a reduction in downtime, improvement in quality, elimination of bottlenecks as well as troubled circuits remediated or replaced, among other issues. These improvements have, in some cases, lead to a reduction in expenses due to the reduced number of circuits necessary to provide the required performance.