Centrex Benefits
- Lower Costs – Unlike PBX or key systems, Centrex requires no large up-front capital expenditure and no investment in redundancy features (with Centrex, unsurpassed reliability is already built into the switch). In addition to costing less to establish, Centrex is more cost effective in the long term since it doesn’t require a separate maintenance contract and provides rate predictability with multi-year contracts. Since Centrex is fully managed, the customer has virtually no service costs.
- Consistency - Centrex Service offers consistent naming, functionality, and standard and optional feature sets across all markets.
- Linking Multiple Locations – Centrex allows companies with multiple locations in the same city or region to be networked together on one system. This eliminates the need for expensive leased network components to link sites and also makes calls between locations more efficient via abbreviated dialing and more cost effective (calls between Centrex sites are free even where local usage is rated).
- Unlimited Growth – It is unlikely that a customer would ever outgrow a Centrex system. The limit on growth is the size of the Central Office, which typically can handle 20,000 to 50,000 lines.
- No Switching Equipment – Businesses don’t need to dedicate any room for switching equipment in their valuable office space. Other than the telephone sets, all Centrex equipment is located at the Central Office.
- More Efficient Use of Personnel – Centrex does not require in house personnel to manage and maintain the system. In addition, since calls route straight to the desktop, Centrex makes it possible to offload many calls from an attendant who can then take on additional duties.
- Improved Customer Service – With Centrex, each person can have his or her own telephone line and DID number which saves callers time, provides more personal service, eliminates caller frustration and improves customer service.
- Unsurpassed Reliability – Centrex lets each customer share in features like redundancy, load-sharing circuitry, on-line diagnostics, 24-hour on-premise personnel, mirror image architecture, DC battery backup and UPS (uninterruptible power supply), that are built into the Central Office switch. In fact, the switch is so reliable that customers can expect less than 3.5 hours downtime in 20 years.
- Virtually Non-Blocking – All users have simultaneous access to dial tone and PSTN, increasing productivity and reducing downtime.
- No Technological Obsolescence – maintains and upgrades Centrex components and software as new technologies allow. The customer can choose the features and applications that are important to them and pay for only what they need, while they need it.
