Paetec PINNACLE TEM Software

Telecom Expense Management Software Provides:

• A unified inventory of all services and contracts
• Automate the processing and reconciliation of invoices
• Timely dispute management and alleviate late payments

Two Key TEM Industry Analyst findings:

• 85% of telecom bills are paid in full and are not audited.
• Error resolution and regular audits equates to 7%-12% savings.

PINNACLE is designed to manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment and chargeback. PINNACLE is built on best practices and can help drive your organizations Telecom Expense Management (TEM) or IT Financial Management (ITFM) initiatives.

PINNACLE Software Screenshots

Usage Management

• Centralize & archive usage across PBXs, VoIP, and Mobile services
• Provide enhanced visibility, accountability into departmental and personnel telecom-services usage
• Ensure proper utilization and proactively identify abuse
• True usage based cost allocation and reporting
• Reduce “zero usage” services
• Right size mobile plans to appropriate usage

Service Desk / Help Desk

• Minimize down time
• Centralize service orders and incidents
• Automate Service Requests
• Enable self-service and process automation
• Structured and efficient workflow routing
• Enforce quality assurance

The PINNACLE Online Advantage

• Reputation
  Over two decades of customer success stories
  Supporting hundreds of premier organizations
• Reliability
  Commercial grade SAS 70 certified data center
  Tightly integrated suite of management tools
• Affordability
  Cost effective proven enterprise class application
  Unlimited user access