Paetec PINNACLE TEM Software
Telecom Expense Management Software Provides:
- A unified inventory of all services and contracts
- Automate the processing and reconciliation of invoices
- Timely dispute management and alleviate late payments
Two Key TEM Industry Analyst findings:
- 85% of telecom bills are paid in full and are not audited.
- Error resolution and regular audits equates to 7%-12% savings.
PINNACLE is designed to manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment and chargeback. PINNACLE is built on best practices and can help drive your organizations Telecom Expense Management (TEM) or IT Financial Management (ITFM) initiatives.
PINNACLE Software Screenshots
- Centralize & archive usage across PBXs, VoIP, and Mobile services
- Provide enhanced visibility, accountability into departmental and personnel telecom-services usage
- Ensure proper utilization and proactively identify abuse
- True usage based cost allocation and reporting
- Reduce “zero usage” services
- Right size mobile plans to appropriate usage
Service Desk / Help Desk
- Minimize down time
- Centralize service orders and incidents
- Automate Service Requests
- Enable self-service and process automation
- Structured and efficient workflow routing
- Enforce quality assurance
The PINNACLE Online Advantage
Over two decades of customer success stories
Supporting hundreds of premier organizations
Commercial grade SAS 70 certified data center
Tightly integrated suite of management tools
Cost effective proven enterprise class application
Unlimited user access
We have already helped 100's of companies save money. You could be next.