Hosted Voice Plan Features

As a Hosted PBX customer, you have the option of purchasing 2 different licenses depending on your particular feature and functionality requirements. The Standard plan is designed to provide you unlimited calling and basic features while still enjoying the cost savings associated with VoIP service. If you have multi-locations and/or mobile workers then the Premium plan will provide you with the ability to access your account from anywhere in world. Both options include the same dial plan that allows your company to enjoy unlimited local and regional calling as well as 1,000 minutes of long distance. In addition, we offer ala carte add-ons and mobility options for line-side call enhancements.

Hosted Voice Plan Features

Feature Standard Premium
Addresses Allows you to view and maintain your phone numbers and other identities that are used to make and receive calls. X X
Aliases Directly access your voice messages from other pre-defined numbers. X X
Call Forwarding Always Automatically forward all your incoming calls to a different phone number. X X
Call Forwarding Busy Automatically forward your calls to a different phone number when your phone is busy. X X
Call Forwarding No Answer Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings. X X
Call Notify Send an e-mail with the caller’s name and number to a specified e-mail address when pre-defined criteria, such as phone number, time of day or day of week, are met. X X
Calling Name Retrieval Provide a caller’s name by retrieving the calling name from the network. X X
Calling Party Category Allows a category to be associated with a subscriber. The category is included in the signaling for all outgoing calls. X X
Configuration Write custom CPL scripts to load into the system to perform specialized call control. X X
Customer Originated Trace Issue a trace to your service provider for your last incoming call by using a feature access code. X X
Do Not Disturb Automatically forward your calls to your voice messaging service, if configured, otherwise the caller hears a busy tone. X X
Flash Call Hold Hold a call with a feature access code when using a simple phone without call control capability. X X
Client Call Control Provide access to your account for third-party call control applications. X X
Directed Call Pickup Pick up a call using a feature access code and an extension. X X
Distribution Lists Create multiple distribution lists to use with voice messaging. X X
External Calling Line ID Delivery Provides Calling Line ID information of an external caller. X X
Feature Access Codes Display the feature access codes (star codes) for your services. X X
Greetings Load or modify your voice messaging greetings. X X
Group Directory Display the group directory list. X X
Intercept User Prevent your phone number from receiving calls. X X
Internal Calling Line ID Delivery Provide Calling Line ID information of group member when called. X X
Last Number Redial Call the last number that you dialed. X X
Call Transfer Transfer a call to another phone. X X
Call Waiting Answer a call while already on another call. X X
Music/Video On Hold Play audio (music) or video when the remote party is held or parked. X X
Passwords Set web access and portal passwords. X X
Profile Display and configure profile information such as your name, department and address. X X
Speed Dial 8 Dial a pre-defined number by dialing only one digit. X X
Speed Dial 100 Dial a pre-defined number by dialing a Speed Dial 100 prefix and two digits. X X
Three-Way Call Start a conference call. X X
Time Scheduler Add, modify, or remove time schedules. X X
Voice Management Record messages for calls that are not answered within a specified number of rings or for busy calls. X X
Voice Portal Change voice portal options for the user. X
Outlook Integration Access your Outlook contact information from your CommPilot Call Manager. X
Automatic Hold/Retrieve Automatically place incoming calls on hold, or automatically retrieve a held call. X
BroadWorks Anywhere Configure the fixed and mobile phones you would like to link to this account. X
BroadWorks Assistant – Enterpris A toolbar for Microsoft Outlook and Internet Explorer that enables users to perform basic call control, and configure commonly used services. X
Call Forwarding Selective Automatically forward your incoming calls to a different phone number when pre-defined criteria, such as the phone number, time of day or day of week, are met. X
Priority Alert Ring your phone with a distinctive ring when pre-defined criteria, such as phone number, time of day or day of week, are met. X
Call Processing Policies Configure user-level Call Processing Policies. X
Fax Messaging Receive and manage faxes via your voice messaging mailbox. X
Personal Phone List Configure a list of numbers to allow quick dialing from your CommPilot Call Manager. X
Push to Talk Make and selectively receive Push to Talk calls. X
Call Application Policies Select Call Control Applications enabled for a user. X
BroadWorks Communicator BroadWorks Communicator is a basic audio-only soft client. X
CommPilot Express Manage incoming calls based on four pre-configured profiles. X
Outgoing MWI Enables the system to send MWI events to external devices. X
Privacy Set your visibility within the Enterprise or Group. X
Remote Office Use the full CommPilot Call Manager functionality from another phone. X
Selective Acceptance Accept calls when pre-defined criteria, such as phone number, time of day or day of week are met. X
Selective Rejection Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met. X
Sequential Ring Ring multiple phones sequentially when calls are received. X
Shared Call Appearance Display alternate calling identity/device profiles or lines assigned to you. X
Simultaneous Ring Personal Ring multiple phones simultaneously when calls are received. X
Alternate Numbers Allow up to ten additional phone numbers and extensions, with each number having a distinctive ringing pattern. X
Automatic Callback Allows you to monitor a busy party in your group and automatically establish a call when the busy party is available. X
Directed Call Pickup with Barge-in Pick up or barge-in on a call using a feature access code and an extension. X
CommPilot Call Manager Provide a web-based client for a user instead of using star codes or pressing the flash hook. The client provides a visual, graphical user interface that is used to initiate, manipulate, and release calls. X
Line ID Blocking Prevent your phone number from being displayed when calling other numbers. X
Call Return Return a call to the last party that called you, whether or not the call was answered. X
Barge-in Exempt Block barge-in attempts from other users with Directed Call Pickup with Barge-in. X
Busy Lamp Field Allows monitoring user phone status via a SIP Attendant Console Phone. X
Anonymous Rejection Prevent a caller from reaching you when the caller has explicitly restricted his/her number. X
Calling Line ID Blocking Override Allows a user to override calling line identity presentation restrictions. X