Phone Systems

August 30, 2012

The VoIP in SIP

VoIP (Voice over Internet Protocol) is the next evolutionary step in telephone service from its beginnings over a hundred years ago as Centrex or Central office Exchange (where telephone service is provided via switching connections in the CO-Central Office). PBX-Private Branch exchange services emerged as customers with large organizations wanted to control services/features and provide internal or private systems administration of multiple carriers at their corporate or branch offices.
August 30, 2012

What is SIP Trunking Really?

SIP (Session Initiation Protocol) is a "signaling" system for connecting, monitoring and disconnecting connections across the internet. A SIP Trunk is a network interface device that recognizes SIP signals and can process these signals to other SIP devices. SIP Trunking is provided by a Softswitch or SBC-Session Border Controller which provides, among other things, signal processing, protocol conversion, transcoding conversion, call routing, QoS-Quality of Service, AAA-Authorization, Authentication and Accounting functions as well as switching control interface to and from gateways.
June 10, 2012

Why Hosted PBX?

Instead of going through this, you can instead use a hosted PBX. There are so many advantages to this approach that it is hard to list them all, so only the big ones will be listed. Remember that huge room full of equipment? Now you can clear it all out, because none of it is needed. With hosted PBX, all the equipment is off-site, so you don’t have to see it anymore. Not only that, but all the upgrades and maintenance are performed by the hosting company, so no wasting time or money.
October 11, 2011

Centrex

Centrex is a business telephone system offered from the local central office on a subscription basis. It delivers a set of PBX-like features to individual desks with internal and PSTN access for all the features, functions and applications that a business customer needs. An important benefit of Centrex IP is that it is a leased or rented service, meaning it is fully outsourced.
June 1, 2011

VoIP Phone Systems

Hot desking—enables employees to move around the office and between locations. Users simply log in to any phone and begin making/receiving calls or using any of the other features of OfficeSuite as if they were at their own desks. Mobile twinning—sends calls simultaneously to an employee’s office extension and mobile phone. Users can retrieve the call on their mobile and when they get back to their desk, continue the conversation on the office phone, without missing a moment.
June 1, 2011

Hosted PBX Cost

Flexible financing options exist within hosted-pbx that give fixed monthly costs that reduce the total cost of ownership. Moves, adds, and changes within hosted-pbx are usually made without visiting your location and free firmware·updates means your system always stays “state-of-the-art”. Automated phone record details provide information to facilitate client bill back.
March 16, 2011

Hosted Call Centers

We can deliver you all the benefits of on-premise infrastructure without the hassle and cost of hardware and IT administration costs. A growing number of enterprises are seeing the benefits of hosted call center solutions and are already widely used by companies large and small. We supply a fully-featured and highly flexible hosted call center solution that can help you do more than other hosted providers as well as traditional premise systems.