VoIP service (also known as a virtual or hosted Private Branch Exchange) can be a great option for small, to medium sized business to have a phone system rich with features, without the hassles of a large initial investment or ongoing maintenance. A private branch exchange refers to a private telephone network used within a company, which, in the case of VoIP, is delivered over your existing internet connection.
The primary benefit of a VoIP System is cost saving. The setup fees for an on-premises, traditional BPX can cost into the tens of thousands of dollars, while a cloud-based BPX system, or VoIP, has no setup fees. Without having to pay for, house, or maintain traditional equipment, a cloud solution becomes a simple solution to obtain all of the phone service solutions your company could need for a low, monthly fee. With VoIP, your company owns the phones, but all of the rest of the equipment which makes the system work is owned and maintained by the PBX host.
VoIP is a cloud-based phone system which uses an IP network over your internet connection rather than on-site hardware and software to utilize advanced business communication features. In laymen’s terms, it is a telephone system that is delivered via the internet, using just one connection for both your voice and data needs. The features are extremely robust and include services such as virtual office, which allows employees to switch from desk phones to cell phones, voicemail, hold music, faxing, automated greetings, call recording, conference calling for long distance communication and collaboration, and more. In addition to all of the phone service options, VoIP also allows users to control their phone systems from their computer desktop or even their cell phone.
With more and more employees working outside of traditional office locations, and remote offices being more common, being able to transfer phone calls, and maintain a unified communication system is key to increasing both profitabilities and, company-wide communication. No matter where your staff resides, VoIP’s ability to have a remote phone number means that when a customer calls, they can dial a local number to reach your staff.
VoIP also allows for ease in scalability as all of the hardware changes are the responsibility of the host rather than of your company, so if you currently have 15 phone lines, and suddenly need 20, the only thing you need to add on is the extra phones themselves.
Perhaps the best thing about hosted VoIP is the security it offers. Should a catastrophic event like a fire, or even a natural weather disaster such as a blizzard happen, your office can always be open for customers, because calls can be sent to cell phones or voice mail due to the fact that your VoIP equipment is hosted off-site in a facility with safeguards including backup power sources.
If you’re considering hosted VoIP for your company, give Osstelco a call, they can go over the pros, and the cons, and see if it is the right fit for you and your company.