Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues. Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States’ first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local voice and data services in 18 states.
Sprint Business provides end-to-end communication solutions for its clients, including large business, government and other institutional customers. Committed to the belief that the entire industry is driving toward network convergence, Sprint Business manages transport – frame relay, ATM, dedicated IP, etc. – and partners with other Sprint units to create compelling offers for all its customers, combining transport with network- and applications-based solutions.
- Dedicated Voice local/long distance (T1/T3)
- Frame relay
- VPN services (Virtual Private Networks)
- Private lines (domestic and international)
- Dedicated Internet access
- Bandwidth ranging from fractional T-1 up to OC-48 (2.488Gbps)
- Special features (international toll free, conf. and transfer, etc.)
Service Level Agreement (SLA):
Port availability SLA – Sprint offers a 100% port availability SLA for customers within the United States with enhanced Broadband Metropolitan Area Network (BMAN) local access. All other Sprint customers receive the standard 99.9% port availability SLA .
Sprint credits the customer for up to 100% of the monthly port charge if service is unavailable. On outages of an hour or less, depending on access type, the customer receives a 3-day, pro-rated monthly port charge credit. On outages over an hour, the customer receives an additional day credit for each hour the outage persists up to 100% of the monthly port charge.
Delay SLA – Sprint offers a regional monthly average backbone delay SLA . In the unlikely event of SLA violation, Sprint credits customers for 3 days of the monthly port charge.
Packet Loss SLA – Sprint offers a monthly average backbone packet loss SLA of up to 0.1% depending on the specific region and services being used by the customer. In the unlikely event of SLA violation, Sprint credits customers for 3 days of the monthly port charge.
Data Delivery Rate SLA – Sprint offers a monthly average backbone data delivery rate SLA of 99.9% for SprintLink Frame Relay service. In the unlikely event of SLA violation, Sprint credits customers for 3 days of the monthly port charge.