February 8, 2013

Telecom Expenses Management

There are 8 steps to a successful investment in telecommunications. Every business has a professional standard that ensures best practices are followed and quality projects are produced in a timely manner. This information includes: A definition of our clients goals Objectives Available information Time frames Project scope Anticipated depth of analysis
February 7, 2013

Meet Your Telecom Professionals

Ever wonder who’s involved in the Telecom Professionals Management team? OSS TELCO’s personnel work together to make the professional relationship between the client and OSS run seamlessly. An Executive Sponsor is at the top of this hierarchy and is responsible for client satisfaction, requirements, and quality control.
August 30, 2012

The VoIP in SIP

VoIP (Voice over Internet Protocol) is the next evolutionary step in telephone service from its beginnings over a hundred years ago as Centrex or Central office Exchange (where telephone service is provided via switching connections in the CO-Central Office). PBX-Private Branch exchange services emerged as customers with large organizations wanted to control services/features and provide internal or private systems administration of multiple carriers at their corporate or branch offices.
August 30, 2012

What is SIP Trunking Really?

SIP (Session Initiation Protocol) is a "signaling" system for connecting, monitoring and disconnecting connections across the internet. A SIP Trunk is a network interface device that recognizes SIP signals and can process these signals to other SIP devices. SIP Trunking is provided by a Softswitch or SBC-Session Border Controller which provides, among other things, signal processing, protocol conversion, transcoding conversion, call routing, QoS-Quality of Service, AAA-Authorization, Authentication and Accounting functions as well as switching control interface to and from gateways.
June 22, 2012

10 Telecom Project Management Tips

Remember to leave enough time when porting. Some carriers require up to 20 business days notice to release numbers. Each carrier is different so don’t make assumptions! POTS (business line) orders of 5 or more lines require a site survey which adds 7-10 business days onto an order so plan accordingly!
June 10, 2012

Cogent Dedicated Internet Access

Cogent provides Internet connectivity to thousands of businesses across the globe. Whether you are a small business or a multinational corporation, Cogent bandwidth is the right choice. Cogent stands out from competitors by offering dedicated connectivity, fiber-based Ethernet technology, and reliable service backed by local customer support centers and an industry leading Service Level Agreement (SLA). The product set is simple and the installation is fast.
February 21, 2012

OfficeSuite by Broadview

Complete OfficeSuite Features List: Included Features Hot Desking Make and receive calls and use all included features from any phone Account Codes Auto-Attendant Auto-Attendant – Nested Auto-Generated Key Labels Broadcast Groups Business Quality Voice Lines Call Coverage Call Coverage – Incoming Call Routing Call Detail Records Call Display Call Forward Call Hold Call Hunting (circular and linear) Call Park/Retrieve Call Permissions Profiles (by user) Call Transfer Caller ID with Name Caller’s List (inbound & outbound) Click-to-Call from OfficeSuite® Web Portal